The National Consumer Protection Bureau aims to connect consumers with the most trustworthy businesses across the country through online research. We ensure customer satisfaction by requiring every accredited member to adhere to our Gold Standard Code of Ethics. By doing so, customers conducting online research know they can trust member businesses associated with our name and logo.
We expect member businesses to take the Gold Standard of Ethics very seriously and to respond to consumer complaints in a timely manner, treat customers fairly, keep their word, deliver on promises they make to customers and maintain a positive track record with customers and government agencies.
Accredited businesses must maintain any applicable licenses and bonding requirements for the industry, stay free of an unusual amount of complaints with government agencies, maintain a satisfactory NCPB rating, abide by agreements made with customers whether verbal or written, remain truthful in advertising and use our name and logo in accordance with our policies.
By requiring NCPB accredited businesses to maintain this Gold Standard of Ethics, we ensure that associating your business with NCPB will make it stand out to consumers. Our research shows that 94% of consumers prefer to do business with a company that is highly rated by the NCPB. Don’t hesitate to show potential customers that you take service seriously by meeting our Gold Standard Code of Ethics.
To learn more about the NCPB Gold Standard Code of Ethics, visit our guidelines page here.
To become a member and enjoy the benefits of NCPB accreditation, sign up here.
