The National Consumer Protection Bureau is a consumer advocacy group that provides potential customers with a resource to research companies before making buying decisions. Businesses that apply for membership with NCPB receive accreditation upon passing NCPB’s due diligence process. Members maintain a profile on NCPB’s website to collect customer feedback and resolve complaints.
The National Consumer Protection Bureau (NCPB) offers businesses an array of services, all of which are designed to attract selective customers. Our mission is to connect our expansive customer network with member businesses that have a proven commitment to service and satisfaction.
First and foremost, member businesses enjoy NCPB Accreditation which indicates that they adhere to our Gold Standard of Ethics and have a reputation for integrity and trustworthy practices. Members are authorized to use NCPB’s accreditation logo to show potential customers that they have been vetted by a third-party and are committed to providing the best possible service, giving consumers the confidence they seek when making purchasing decisions.
Our business ratings are an easy way for consumers that do online research to see that they can trust our members. A combination of qualitative and quantitative reviews gives consumers a comprehensive sense of which businesses value trustworthy service the most. Our online database of feedback is available to members 24/7 and instantly facilitates their ability to help customers and keep them satisfied.
NCPB verifies reviews to ensure that member profiles remain free of any unsubstantiated complaints. Member businesses have the opportunity to address customer complaints privately, allowing the company to apply NCPB’s ethics and best practices for working with customers to resolve disputes. We actively seek customer reviews to enhance our members’ online presence.
Members have the opportunity to achieve the NCPB Consumers’ Choice Award, a commendation awarded to businesses that receive 20 positive customer reviews within a 180-day rolling period. This award is a great way of showing customers that you value their business.
To learn about the benefits NCPB membership can provide your business, visit “For Business” on the NCPB web site.
Watch the member testimonial below and see what NCPB has done for him:
